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Related Information

Upgrade Entitlement

To maximize your success in using GXP software, we offer a flexible and comprehensive software subscription program, which is called Upgrade Entitlement (UE). To learn more about UE, download the white paper:

Upgrade Entitlement (PDF)

Support & Training

At BAE Systems, we believe that support and training are critical components of your software purchase. From live telephone support and field support engineers, to an online discussion forum, you’ll always have several top-notch resources at your fingertips.

Support & Training (PDF)

Contact Support

Our customer support team is available to serve you Monday through Friday. Please feel free to call our toll-free numbers or to contact our support department via e-mail.

East Coast (8-5 Eastern Time)
Toll free: (800) 316-9643
Tel: (703) 668-4385

West Coast (8-5 Pacific Time)
Toll free: (877) 762-3873
Toll free: (877) SOCETSET
Tel: (858) 592-1046

VITec® License Request

To request a license, please complete and submit the form below.

You may also contact us via e-mail at vitecsupport@baesystems.com or by phone at (800) 798-4832 to request a license key.

Note: License key requests can take up to three business days for completion.

Before completing this form, you may find it helpful to gather the following information:

  1. Find the hostid of the system that will run the license server software.
    • UNIX
      • cd $ELT_PATH ($ELT_PATH is the location where elt is installed)
        bin/lshostid
      • This will report the hostid the license server software is looking for.
    • Windows NT (VITec PC must be installed first):
      • run c:\program files\VITec PC\License\Echoid32.exe (this path might be different on your system)
      • This will report the hostid the license server software is looking for.
  
*
= Required Field

Contact Information

*
Name (First, Last):
Title / Rank / Honorific:
*
Company or Organization:
*
Email:
*
Phone Number(Commercial):
Fax Number:
*
Address:
Address 2:
*
City / Region:
*
State:
*
Postal Code:
*
Country:

Software Information

VITec Product:
License Configuration (Windows Only):
License Type:
*
VITec Version:
Host ID (On Windows run the "Host ID" application after VITec PC is installed):

Add additional instructions below. Also if this request is for more than one host, add the additional hostid's below:
If the request is for a demonstration license, please tell us the reason for your request: